White Stuff Reviews

The Anu linen tunic was given to me as a gift. After one wash the arm seam frayed and two button loops broke which I had to repair as was abroad. Informed customer services and was given 20% reduction code for full price items valid one week (won't be using!).

The merchandise itself is great. The customer service - in particular the returns process - is terrible. I'd stick to purchasing in store and returning goods this way, the returns by post are handled haphazardly at best.

It feels when we go into the Lymington shop that the staff are reluctant to be bothered with customers.
We noticed that a few weeks ago and it was the same on a recent visit.
It's a shame for the other staff in different locations who are much more helpful.

I collected an order in the York Stonegate store last week, in town on my birthday treat. As I was arranging to try on the dress, along with a couple of other things, I apologised for taking a phone call - my son with birthday wishes, and then tried the items, then took a call from 2nd son - the ladies serving were so kind and not at all sniffy about my bad phone etiquette. My partner was sitting on the comfy chairs, with our greyhound enjoying the cool stone floor, and being offered dog treats from the counter.
Thank you ladies for making that a lovely part of my birthday ! !
( got nice clothes too ! )

Absolutely brilliant customer service! Sensible, efficient and polite. A very refreshing change from that provided by most companies. Thank you White Stuff

Fabulous clothes; awful return system. You now can't return things easily at all without having to go online and print a label. Worse is that you can't order an exchange for a different size! Its crazy! White Stuff what are you doing? You are turning people away from you by making it so diffiicult to use your online shop.

Day 2 of using my new Francesca leather bag costing £69 and the metal clip on one end of the shoulder strap broke into two pieces. I sent a photo of the broken strap with the bag to White Stuff and asked if I could be sent a replacement strap. I was informed that they would not do that because I paid using PayPal. I had to return the bag and get a refund. Not good customer service.

Popped into the Solihull shop this morning with my mum to find her a dress ready for my graduation - The Staff were so lovely and helpful! They suggested a dress which was perfect and we ended up buying it :)

Bought a lovely linen summer dress from the new store in Holt Norfolk. Just a few weeks ago. Popped in today and found it on sale - assistant didn’t want to engage with me as to why. This is rubbish - it’s not even the end of June and they are discounting stuff in this new shop. Do they really think us locals won’t notice? The independent retailers round here just don’t do that until the end or almost the end of the season. So I won’t be buying anything else there at full price - just waiting til it goes on sale.

The customer service was excellent, having had a pair of sandals for over a year (hardly worn) they had unfortunately broken - Matthew couldn't have done more to help. The service was swift and easy - things go wrong but how you deal with it is what makes you stand out - White Stuff 10/10 on this one - it means I will be back.

ATROCIOUS EXPERIENCE!!!!
I would give 0 if I could, as I already have a previous bad experience with this company on which I was offered a gift voucher, to redeem themselves. I've bought two dresses to try as you can't find any of the sale items in store. I decided to keep one dress and return the other. On 1st of June, they confirmed that they received the item back. After the 5 working days I had to email them as I haven't received my refund. On the 13th of June they said my refund "got stuck" and I should receive it during the end of the day. The next day I called as I still didn't receive my refund, to find out that I will receive it, half on my credit card and half on a gift card.
I've never seen a more appealing service or heard of such a money grabbing strategy like such!
Avoid at all cost!
I will no longer making any purchases from this company!
You should be ashamed of yourselves!

Above and beyond!!
Huge thanks to Jane in customer service and Mumbles store staff for helping me with an order, amazing customer service, incredibly helpful and friendly, cannot fault it, your fabulous ... Thanks so so much, really appreciated ??

Sherborne store this morning. Visited to buy new summer clothes. No other customers present. Two middle aged staff members talking to eachother and I was totally ignored. No smile or nod or good morning. I was very near to them several times, they never acknowledged me in any way just continued with their conversation. I don't like a fuss but to be made to feel welcome is only polite and surely good business sense. Every other shop in Sherborne was very friendly and welcoming but not White Stuff. I felt disrespected, completely invisible and that the staff felt it below them to speak to a customer. I left without even seeing much of the clothes I'd come to buy. Absolutely terrible customer service with zero customer respect. Such a poor experience that I feel I'll never shop with White Stuff again.

Online chat is very helpful.

What has happened to White Stuff clothing?! I used to buy loads of lovely jersey cotton tunics with wonderful prints, t-shirts and trousers. The tunics don’t seem to exist anymore. The lovely prints have gone. Please bring back to tunics and prints. I have given up trying to find nice clothes there anymore.